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Terms & Conditions

Definitions and interpretations:

“Customer” is the authorised person booking the works to be carried out regardless of whether they are the owner of the goods to be moved or not.

“Booking Agent” is ” Auslink Removals” in its sole performance as a booking agent and service provider to sub contracted individuals and external companies.

“Contractor” is the subsidiary company contracted to perform all aspects of the relocation for the “Customer” or any other sub-contracting firms engaged within the removal and relocation process.

Persons of Authority:

The person obtaining the quote and booking the works “Customer” is the owner of the goods or has the owner’s permission to be moving their goods and shall be responsible for the booking and payment of the works to be carried out.

The “Customer” shall be present or will nominate an authorised representative to be present at the agreed time of uplift and/or delivery of goods. The authorised representative will be responsible for ensuring that the correct goods are removed and loaded onto the removals vehicle and whether or not such a representative is present the “Customer” shall pay all additional charges whatsoever resulting from the removal of incorrect goods or non-removal of goods that the “Customer” intended to be moved. If the customer can not attend and an alternative person can not be arrange, the customer can grant access to the contractor by providing means for the driver to obtain access to the premises where the goods are located. The “Customer” is fully responsibility for any loss or incorrect items taken.

Contact and Quote Details:

The “Customer” is responsible for ensuring that all submitted information relating to the works to undertaken including confirmation details, is accurate. This includes but is not limited to, contact phone numbers, collection and delivery addresses, access to both pick-up and delivery addresses and inventory list. If any amendments or adjustments are required the “Customer” must provide such amendments in writing by e-mail to the “Booking Agent”. Should such amendments or adjustments include changes to the original or subsequent quotes, an updated quote will be returned to the “Customer” via email.

Access/Ferry vehicle:

Auslink Removals contractor vehicles are predominately semi-trailers. Properties that are unsuitable to accommodate access for semi-trailers will require a ferry vehicle which will be charged to the customer over and above the quoted price. Non access due to steep driveways and inaccurate descriptions of distance from truck to property will be charged over and above the quoted price. Access to high rise apartments that require a additional labour, equipment or utilities will be charge over and above the quoted price.

Piano relocations:

The quoted price for any relocation relating to a Piano is only quoted for ground floor access for both collection or delivery, regardless of what specific information has been provided by the “Customer” on the original quote request form.

Delays/Non-attendance of the Customer/Storage and Re-delivery:

Any delays as a result of inaccurate information or non payment of accounts will be the responsibility of the “Customer” and any possible charges that may arise from inaccurate information or non payment will also be the responsibility of the “Customer”.

If delivery cannot be completed due to non attendance or non payment by the “Customer” the “Contractor” shall be entitled at its discretion to deliver the goods to a local storage facility at the “Customer’s” expense. The “Customer” will be responsible for the payment of any and all additional charges required to engage a “Contractor” to re-deliver the goods. The “Customer” may choose at its discretion to make alternative arrangements for the collection of the goods from the storage facility upon full and final payment of all additional storage fees and any other costs incurred due to non attendance or non payment.

If storage is required and we can facilitate the goods within our storage depot, storage fees will apply over and above the quoted price unless this has been included. An additional re-delivery fee will be charged over and above the quoted price.

Insurance:

It is mandatory for all Auslink Removals members to maintain current insurance policies for Standard Transit Insurance. Standard Transit Insurance covers vehicles for fire, flood, collision, and overturning. Please note, standard transit insurance does not cover accidental damages, loss or non delivery of items that may occur. We strongly recommend the “Customer” obtain full comprehensive insurance to protect your personal belongings during relocation.

Please take the time to consult with your current insurance provider or alternatively visit www.interstateremovalsinsurance.com.au for comprehensive insurance for your goods, whilst being packed, moved and stored within Australia.

FREQUENTLY ASKED QUESTIONS:

Do I really need furniture removals insurance?
We’ve all heard the saying “sometimes accidents happen”. Choosing a reputable removalist company such as a “Booking Agent”, substantially reduces the risks of accidents happening. However, many personal belongings are not made to be transported over long distances, no matter how careful the furniture removalists are.
Many of us have home and content insurance, but unfortunately most home and content insurance policies do not cover your belongings while being transported by furniture removalists. Some policies may offer a limited cover. We strongly suggest you check what is covered in your insurance policy with your insurance company prior to uplift of your goods.

Deposits/Payments:

A minimum of booking deposit of 25% must be received within 2 days (48 hours) of receiving the booking confirmation.
If the collection date is within a 5 day period prior to collection, the booking deposit is required immediately.
Space is not confirmed until the deposit has been received.

Payments can be made by Direct Deposit into our nominated account or by Visa and Mastercard (via PayPal). All payments made by Visa or Mastercard will incur a 2.5% transaction fee.
Credit cards are not accepted over the phone.
A signed credit card authorization must be received before an Auslink Removals representative can process any credit card payments.
Cheques are not accepted as method of payment.
Final payment is due and payable in full upon collection of goods, meaning when the “Contractor” collects the furniture items, not when the delivery is performed.
If final payment has not been made at the time of collection and monies are outstanding, the customer is responsible for making such payment immediately upon collection.
If the payment has not been received and a debt collection agency is engaged, the customer is liable for the full amount outstanding plus any additional fees and charges incurred as a result of engaging a collection agency, over and above the outstanding amount.

Schedules:

Collections can be made seven days per week.
Please confirm an approximate schedule with an Auslink Removals representative prior to accepting the details of the booking confirmation and paying the deposit.
Although the “Booking Agent” cannot guarantee collection or delivery times, an indicative schedule can be advised.
Once the agreed price and approximate schedule has been accepted, a booking confirmation will be sent to the customer.
The “Contractor” confirmation and details will be sent to the “Customer” as soon as the full deposit has been received via Direct Deposit or Credit Card.
A tax invoice will be provided with your booking confirmation, together with the agreed quoted amount, relocation details and any other updated information submitted to “Booking Agent”.
The tax invoice will outline the total cost for the relocation and the booking deposit amount required to secure your booking.
The deposit must be paid within 2 days of receiving the booking confirmation, in order to secure your space.
Upon receipt of the deposit, complete “Customer” details relating to the relocation, including but not limited to full name, contact number, pick-up and delivery address, will be sent to the “Contractor” and the agreed cubic metre space will be allocated on the truck.
The “Contractor” should contact the “Customer” or nominated person the day prior to collection to advise an estimated time of arrival for collection of the goods the following day.
The “Contractor” should contact the “Customer” or nominated person the day prior to delivery to advise an estimated time of arrival for delivery of the goods the following day.The indicative transit time from collection to delivery is approximately 2 to 7 working days.
Any schedule to or from Western Australia and Northern Territory should allow approximately 5 to 14 working days.

Additional Items/Space requirements:

The “Contractor” collecting the furniture will be given full details of the relocation, including the listed inventory provided by the “Customer”. Any additional items which may have been overlooked and need to be added to the inventory, whether prior to or on the day of collection, will be charged to the “Customer” at the pro-rata rate.
Only an authorised Auslink Removals employee or representative can make updates or adjustments to the quoted price.

Items larger than normal size or inaccurate items selected from the inventory list that affect space requirements of the removals vehicle, will incur additional charges at the applicable rate as specified by the “Contractor”. Such additional charges will be payable by the “Customer”.

Inventory Lists:

Please check the detailed inventory list for accuracy. Any changes required must be advised in writing by email to Auslink Removals. The inventory list can be adjusted as many times as required up until 5 days prior to collection. Any changes required after this time (within 5 days of the collection date) can only be adjusted up and additional space will be allocated if available.
Should the “Customer” choose at his or her discretion not to take specific items outlined on the agreed inventory list (within the 5 day period prior to collection), the agreed quoted price will not be reduced. Should additional items over and above the agreed inventory list be collected upon pick-up of the goods, the customer will be charged any additional amount incurred at the pro-rate rate as set by the “Contractor”.

Dismantle/Assemble of furniture:

Auslink Removals can arrange for goods and furniture items to be dismantled and re-assembled. Should the “Customer” require this service, it is requested that adequate notice is given to ensure the “Contractor” has the required equipment available. This service is provided at an additional charge over and above the quoted price for the relocation of goods

Customer advised cubic meters:

When a “Customer” advises volume/cubic meters in lieu of an inventory list, if the overall volume/cubic meters exceed the nominated space, additional charges will apply at the pro-rata rate as set out by the “Contractor”. All volume is calculated on loadable/stackable space. All items are wrapped in furniture pads and blankets which add to the overall volume and customers who provide volume/cubic meters must take these points into account when providing details.

Cancellations:

Cancellations must be rendered in writing at all times. If the cancellation is advised within 5 days prior to collection date the deposited amount is non refundable. If the cancellation is advised outside 5 days prior to the collection date a 25% administration fee will be applied to the account and the remainder will be refunded to the “Customer”.

If the “Customer” has provided inaccurate information on the quote request form and the relocation can not be effected due to such inaccurate information, the “Contractor” has the right to decline the collection of the goods. If this occurs and a deposited amount has been paid the deposited amount is non refundable.

Claims/Complaints:

Should any claims arise due to any works carried out by the “Contractor”. The “Customer” must send a detailed account of events directly to the “Booking Agent”. This information will be forwarded onto the “Contractor” requesting explanation.
If at the time of collection the “Customer” signs the “Contractor” paperwork, the “Customer” will be bound by such terms and conditions as dictated by the “Contractor” as well as the terms and conditions detailed above.